Counsyl Genetic Testing Service
I'm the Director of Product design at Counsyl, a DNA testing and genetic counseling service. We look at people's DNA, tell them if they're at risk for health conditions – like childhood diseases and cancer – and help them understand what they can do to get ahead of it.
Credit for work goes to colleagues and former colleagues, including: Cavan Riley, Matt Maher, Abi Kelly, Kaitlin Sullivan, Sam Colley, Alok Jethanandani, Albert Treat, Juliana Linder, Trish Ang, Scott Duncombe and Alex Cohen. I have led the team to produce much of the work below, and have noted places where I am directly responsible.
“The team that makes doctors and patients fall in love with Counsyl.”
While design has many responsibilities, we can distill our organization impact down to the following:
- Design understands our users and acts as their advocates within the organization
- Design differentiate the company in a crowded market
- Design shares processes to facilitate work, connect employees with the company meeting, and create a culture willing to take reasonable risks.
How we approach the design process
- Phone calls
- Physician and patient relationships
- Sales team relationships
- Field travel
- Patient and provider surveys
- Website analytics
- Satisfaction metrics like NPS
- Business metrics
Ask Thoughtful Questions
- "What problem are you trying to solve?"
- "What does success look like?"
- "How can we measure that?"
Cost Transparency Service
I co-led development of this project with Technical Product Manager Ellen Zwickl. Juliana Linder and Abi Kelly are responsible for UI and UX. Prescribe Design did a case study on the ROI for this project. The slides below walk you through the details of what we built, why we built it, and how we measured success.
The most iconic part of the testing experience. It has evolved over time to keep pace with our evolving brand and product line.
We've worked to refresh the website, making it modern, responsive and approachable. Where possible, I've shown before and after screenshots for the same content.
Patient Educational Materials
We worked with our support team and looked at analytics to ensure our website answered the most common questions visitors want to answer when they visit Counsyl.com.
I art directed this video, working with a video production team.
We worked with our clinical team to make a first-of-its kind online genetic counseling service to help patients learn about how to interpret their results.
Physician Education Materials
We worked with our sales team to make sure that our brochures and website are consistent with what they're telling doctors out in the field.
The work shown here is just a small sampling of the public-facing project my team has shipped. It is meant to give you a sense of the projects we've tackled, but is in no way comprehensive.
MIT Tech Review named Counsyl one of the 50 Smartest Companies in 2015.
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